Frequently asked questions
All you need to know before or during your stay
Hotel Naudi is a family-run 3* Boutique Hotel with more than 50 years of tradition in the village of Soldeu. Completely renovated in December 2018. It has 28 double rooms with mountain views or views to Soldeu village + 3 suites. On the ground floor you will find the cafeteria, the panoramic restaurant and the terrace with fantastic mountain views to Grandvalira ski resort. The establishment is located just 150m from the entrance of Soldeu gondola to access the ski Domain of Grandvalira.
Hotel Xalet Montana is a 3* family-run hotel. A charming, rustic-style hotel, built in 2000 and partially renovated in 2017. It has 36 doble rooms + 4 superior double rooms, all with mountain views and views to Grandvalira ski area. On the ground floor there is a cafeteria and lounge. The wellness area as well as the breakfast room are located in the -1 floor. The hotel has a privileged location in the village of Soldeu, just 150m from the access to Soldeu gondola.
Grup Naudi is made up of: Hotel Naudi Boutique, Hotel Xalet Montana and Pizzeria l'Avet. The 3 businesses are located in the village of Soldeu, at the foot of the main road and in front of the Grandvalira ski area. A family-run hotel group run by the Naudi family, a surname deeply rooted in the history of Soldeu and the hospitality industry.
Check in time is from 3:00 pm and check out time before 12:00 pm.
LATE CHECK OUT: late check out service is available to those customers who wish to stay a little bit more with us. This service is subject to availability depending on the occupancy of the establishment and with a surcharge. Please check with our reception staff the same morning of your departure and before 12:00 pm, the possibility of a late check.
Late check out rates:
- Until 2:00 pm: +50% room price from last night
- Until 8:00 pm: +100% room price from last night
CANCELLATION, MODIFICATION AND DEPOSIT POLICY:
- Reservations with stays between 24/12/2022 and 07/01/2023, regardless of the date of arrival, the following cancellation and deposit policy will apply:
Deposit of 100% of the total amount of the stay: will be charged 30 days prior to arrival.
Cancellation/Modification: No cancellation/modification fees until 30 days prior to arrival, otherwise 100% of the total amount of the stay. No-Show: 100% of the total amount of the stay.
For bookings with stays on all other dates the following cancellation and deposit policy will apply
Deposit of 50% of the total amount of the stay: will be charged at the time of confirming the reservation.
Cancellation/Modification: Up to 10 days prior to arrival the client may cancel/modify without charge. Once this period has elapsed, the remaining 50% will be charged and the cost of the cancellation/modification is 100% of the total amount of the stay. No-Show: 100% of the stay.
- PACKAGES/TOURS: this rate is NON-Refundable so, in order to confirm the reservation, the client must make a deposit of 100% of the total amount, which is NON-Refundable.
- A credit card is required as a guarantee (the hotel reserves the right to verify its authenticity).
Yes, Grup Naudi hotels offer free WiFi to their clients during their stay.
Winter and summer, there are multiple activities to enjoy the environment, nature, shopping and culture in Andorra. Some of the winter activities are: Skiing, snowshoeing, dog sledding, snowmobiling, hot springs, routes through the Romanesque art of the Principality, ... In summer, it is time for hiking, via ferrata, cultural visits, routes through Romanesque art, adventure tourism (zip line, Magic Gliss in Canillo, buggies, ...),wine tourism in St. Julià, panoramic routes, gastronomy and much more. For more information ask our reception team.
According to the hotel's internal regulations, only guide dogs are allowed to access to all the hotel's facilities. All other pets may only access the terrace area where they must always remain on a leash with respect to other guests.
Hotel Naudi is an Adults Only hotel. At Hotel Xalet Montana, the minimum age of minors allowed to stay in our establishment is 14 years old and always accompanied by an adult.
Reception opening hours: Monday to Sunday
- Winter season: 24h / day (from 11pm and in case of any emergency, go to Hotel Xalet Montana located just in front of Hotel Naudi)
- Summer season: from 8am to 11pm
* To access inside the establishment after 23h, you must use your room card, which, approaching to the automatic opening system at the bottom of the main door, will allow you to access inside the hotel.
Lunch time: from 1.00pm to 4 pm; Dinner time: from 8 pm to 10.30 pm
We recommend to our guests staying at the hotel in B&B and wanting to have dinner in our panoramic restaurant (located on the 0th floor), to book in advance a table to our reception staff due to the limited capacity of the restaurant. Guests who are on a half board basis at the hotel will need to head to the ground floor restaurant (level -1), where a dinner is offered with "à la carte" service.
We recommend to make a table reservation in advance due to the limited capacity of our restaurant.
From 10 people and above, it is necessary to request availability and we always offer a closed menu.
Telephone for information and reservations: (00376) 739300
Yes, our reception staff will inform you.
Ski passes of two or more days can be purchased in advance with the Ski Package (Accommodation + Ski Pass) or you can also buy your ski passes at the reception desk of our Naudi Group establishments.
We have massage services at Hotel Naudi and a smal spa at Hotel Xalet Montana.
Massage services are on request and it is recommended to book in advance to ensure availability and the desired time.
Ask to our reception staff for additional information.